Regulations
Last updated: 2026-01-01
1. Regulatory oversight
lotoguebec operates within the regulatory framework of the Régie des alcools, des courses et des jeux du Québec (RACJ), the provincial authority responsible for supervising gaming activities in Quebec. All of our games, promotional practices and operational procedures are designed to align with the standards set out by this oversight body. As a member of the World Lottery Association (WLA), we also adhere to internationally recognized principles of responsible and trustworthy lottery operation. This oversight ensures that our activities remain transparent, accountable and consistent with both provincial requirements and global best practices.
2. Licensing and approvals
Lottery operations in Quebec are subject to licensing and approval requirements administered by the Régie des alcools, des courses et des jeux du Québec (RACJ). lotoguebec inc. structures its operations so that each game offering, draw procedure and prize structure would be presented for the appropriate authorizations before being made available to players. We maintain records and documentation to demonstrate compliance with the conditions attached to any such approvals. By holding ourselves to these licensing standards, we provide players with the assurance that our offerings are governed by a recognized and accountable approval process.
3. Game fairness and random number generation
The integrity of every draw and instant game depends on the genuine randomness of its outcomes. lotoguebec relies on random number generators (RNGs) and game mechanics that are independently tested and audited by accredited laboratories to confirm their fairness and statistical soundness. These independent evaluations verify that no outcome can be predicted, influenced or manipulated, and that every participant has an equal and fair chance. As a Responsible Gaming Level 4 certified organization, we treat fairness as a foundational commitment rather than an optional feature. Players can therefore trust that results are produced impartially and in accordance with rigorous, externally verified standards.
4. Player protection and integrity
Protecting players and safeguarding their personal information are central to how lotoguebec operates. Personal data is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Law 25, with oversight from the Commission d'accès à l'information (CAI). We apply responsible gaming measures consistent with our Responsible Gaming Level 4 certification, including tools and information that help players keep their participation within healthy limits. Our integrity practices are reinforced by our membership in the World Lottery Association and by independent audits of our systems. Together, these commitments ensure that players are treated fairly, that their privacy is respected and that the trust placed in our brand is protected.
5. Age and location restrictions
Participation in lotoguebec games is restricted to individuals who are 18 years of age or older and who are located in Quebec. We verify both age and location at the time of registration to ensure that only eligible players can take part. Access may be declined or restricted where these eligibility conditions cannot be confirmed, and accounts found to be in breach of these requirements may be suspended or closed. These safeguards reflect our legal obligations as well as our broader commitment to responsible gaming. By enforcing clear age and location limits, we help prevent underage and out-of-jurisdiction play.
6. Complaints and dispute resolution
If you have a concern, a complaint or a dispute regarding our games or services, we encourage you to contact lotoguebec support first so that we can address the matter directly and promptly. Our team will review your situation and work toward a fair resolution in accordance with our policies and applicable rules. Should a matter remain unresolved, it may be escalated to the Régie des alcools, des courses et des jeux du Québec (RACJ) for further review. We are committed to handling all concerns respectfully, transparently and in good faith. If you or someone you know needs support related to gambling, free and confidential help is available through Jeu : aide et référence at 1-800-461-0140.